If item is broken out of the box, or missing parts, or is not working to your satisfaction please call us toll free right away at 800-591-8743, and we will do everything we can to resolve the issue. If item is indeed broken then we will replace the item and cover all shipping costs.
We want to make returning an item free of hassles and misunderstandings. If you have any questions about the Miele item you are ordering please call us toll free or go to live help,so we can make sure you can get the vacuum or accessory best suited for your needs ,so you won't have to return the item.
If what you ordered is still not to your satisfaction and it is not used, then you may ship the item back at your expense. You must call Galaxyvacuum.com for an RA# first before you send back the item. If there is no RA# we are sorry but we must refuse the shipment. You will be refunded your payment less our shipping costs.(If you do not want the Free overnight shipping amount to be deducted then please choose regular ground shipping instead of Free overnight.) There will be no restocking fee if sent back within 7 days of receiving the item. After 7 days there will be a 5% restocking fee.
If item is used then you must contact us within 30 days. You must request an RA# and send it back to us at your expense.Item must be in resellable condition with all manuals and materials included. Item can not have scuff marks on it.
When item is received back,after inspection from Galaxyvacuum.com we will credit back your account less a 25% restocking fee and initial shipping costs. All free items must be returned. Bags or filters that you would be returning must be sealed. No opened boxes will be accepted.
If we send you the wrong item and it is our mistake,we will pay all shipping costs to pick up the item and send you the correct item.
If you change your mind or order the wrong item you pay all shipping costs to return the item and refund is given less our initial shipping costs as long as it is unopened and returned within 30 days with an RA#.
Broken items or items damaged in shipment: We must be notified within 1 day of receipt and we will exhange the item at our expense. If we are notified that item is damaged AFTER 30 days then item will go back to warranty.
Our goal is to provide a quality product with good service. That is why we are here for you. We have a toll free number you can call, we have live help on our site and we have email for any questions you have before you make a purchase. We know this is an important purchase and we want you to be sure you are getting what you need before you purchase,so you don't have to go thru any hassles of returns.
Galaxyvacuum.com will work with you to make sure you are pleased with your purchase.