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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
 
REFUNDS:
 
If item is broken out of the box, or missing parts, or is not working to your satisfaction  please call us  toll free right away  at 800-591-8743, and we will do everything we can to resolve the issue. If item is indeed broken then we will replace the item and cover all shipping costs.
 
We want to make returning an item free of hassles and misunderstandings. If you have any questions about the Miele item you are ordering please call us toll free or go to live help,so we can make sure you can  get the vacuum or accessory best suited for your needs ,so you won't have to return the item.
 
If what you ordered is still not to your satisfaction and it is  not  used, then you may ship the item back at your expense. You must call Galaxyvacuum.com for an RA# first before you send back the item. If there is no RA# we are sorry but we must refuse the shipment. You will be refunded your payment less our shipping costs.(If you do not want the Free overnight shipping amount to be deducted then please choose regular ground shipping instead of Free overnight.)  There will be no restocking fee if sent back within 7 days of receiving the item. After 7 days there will be a 5% restocking fee.
 
If item is used then you must contact us within 30 days. You must request an RA# and send it back to us at your expense.Item must be in resellable condition with all manuals and materials included. Item can not have scuff marks on it.
When item is received back,after inspection from Galaxyvacuum.com we will credit back your account less a 25% restocking fee and initial shipping costs. All free items must be returned.  Bags or filters that you would be returning must be sealed. No opened boxes will be accepted.
 
If we send you the wrong item and it is our mistake,we will pay all shipping costs to pick up the item and send you the correct item.
 
If you change your mind or order the wrong item you pay all shipping costs to return the item  and refund is given less our initial shipping costs as long as it is unopened and returned within 30 days with an RA#.
 
Broken items or items damaged in shipment: We must be notified within 1 day of receipt and we will exhange the item at our expense. If we are notified that item is damaged AFTER 30 days  then item will go back  to warranty.
 
Our goal is to provide a quality product with good service. That is why we are here for you. We have a toll free number you can call, we have live help on our site and we have email for any questions you have before you make a purchase. We know this is an important purchase and we want you to be sure you are getting what you need before you purchase,so you don't have to go thru any hassles of returns.
Galaxyvacuum.com will work with you to make sure you are pleased with your purchase.
 
 
I received the wrong product.
 
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
 
 
We want to make returning an item free of hassles and misunderstandings. If you have any questions about the Miele item you are ordering please call us toll free or go to live help,so we can make sure you can  get the vacuum or accessory best suited for your needs ,so you won't have to return the item.
 
 
If we send you the wrong item and it is our mistake,we will pay all shipping costs.
 
If you change your mind or order the wrong item you pay all shipping costs to return the item  and refund is given less our initial shipping costs as long as it is unopened and returned within 7 days with an RA#.
 
Broken items or items damaged in shipment: We must be notified within 1 day of receipt and we will exhange the item at our expense. If we are notified that item is damaged AFTER 30 days  then item will go back  to warranty.
 
Our goal is to provide a quality product with good service. That is why we are here for you. We have a toll free number you can call, we have live help on our site and we have email for any questions you have before you make a purchase. We know this is an important purchase and we want you to be sure you are getting what you need before you purchase,so you don't have to go thru any hassles of returns.
Galaxyvacuum.com will work with you to make sure you are pleased with your purchase.
 
 
What is your return policy?
 
REFUNDS:
 
If item is broken out of the box, or missing parts, or is not working to your satisfaction  please call us  toll free right away  at 800-591-8743, and we will do everything we can to resolve the issue.
 
We want to make returning an item free of hassles and misunderstandings. If you have any questions about the Miele item you are ordering please call us toll free or go to live help,so we can make sure you can  get the vacuum or accessory best suited for your needs ,so you won't have to return the item.
 
If what you ordered is still not to your satisfaction and it is  not  used, then you may ship the item back at your expense. You must call Galaxyvacuum.com for an RA# first before you send back the item. If there is no RA# we are sorry but we must refuse the shipment. You will be refunded your payment less our shipping costs.(If you do not want the Free overnight shipping amount to be deducted then please choose regular ground shipping instead of Free overnight.)
 
  If item is used then you must contact us within 30 days. You must request an RA# and send it back to us at your expense.Item must be in resellable condition with all manuals and materials included. Item can not have scuff marks on it.
When item is received back,after inspection from Galaxyvacuum.com we will credit back your account  less our initial shipping costs.
All free items must be returned.  Bags or filters that you would be returning must be sealed. No opened boxes will be accepted.
 
If we send you the wrong item and it is our mistake,we will pay all shipping costs.
 
If you change your mind or order the wrong item refund is given less our initial shipping costs as long as it is unopened and returned within 30 days with an RA#.
 
Broken items or items damaged in shipment: Please notify us within 1 day of receipt and we will exhange the item at our expense. If we are notified that item is damaged AFTER 30 days  then item will go back  to warranty.
 
Our goal is to provide a quality product with good service. That is why we are here for you. We have a toll free number you can call, we have live help on our site and we have email for any questions you have before you make a purchase. We know this is an important purchase and we want you to be sure you are getting what you need before you purchase,so you don't have to go thru any hassles of returns.
Galaxyvacuum.com will work with you to make sure you are pleased with your purchase.
 
 
When will my order ship?
 
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.
We try very hard to get every vacuum order out same day if ordered before 2:00 P.M EST,however there are times when an item is not in stock or needs special processing. Therefore we state please allow 24-48 hours for processing and then one day for overnight delivery.
Most Orders placed by 2pm EST on a business day, will be shipped the same day. Orders place after 2pm EST on Friday will not be shipped until Monday. All in stock items are shipped within 24 hours via standard ground service. Because UPS only delivers on weekdays, your expedited order may arrive later than you expect. For example, a 2nd Day order placed before 2pm on a Thursday will not arrive until Monday. Next Day orders placed on Friday before 2pm EST will not arrive until Monday, unless Saturday delivery is specifically requested. Holidays may also delay your order.
Our fill rate for on time and same day delivery is 98%,however we can not be responsible for shipping carriers or acts of nature.
 We try as hard as we can to get these vacuums out same day.
Thank you!