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|Shipping and Returns|
Find quick answers to your questions below...
365 day return policy for all Miele bags. Too many box's of bags, just return them to us for a refund.
Box must be unopened and in perfect condition for a full refund less our shipping fee and restocking charge of 15%.
We want to ensure you are 100% satisfied with your purchases from us. Items purchased from galaxyvacuum.com are covered by our 30 Day Satisfaction Guarantee. If for any reason you are not satisfied with your purchase within 30 days of receiving your shipment, you can return it to us.
Vacuum must be in original box,with all accessories and instructions and unused warranty card.
Vacuum has to be in sellable condition,with no nicks or scratches
30 day return policy: You may return any vacuum within 30 days for full refund less our shipping fee.
On vacuums that offer overnight delivery,if you feel you might return the vacuum please take ground shipping so we will not deduct the very expensive overnight delivery fee.
Overnight delivery: Shipped via UPS or FEDEX insured, signature required.
If item is broken out of the box, or missing parts, or is not working to your satisfaction please call us toll free right away at 800-591-8743, and we will do everything we can to resolve the issue.
We want to make returning an item free of hassles and misunderstandings. If you have any questions about the Miele or Oreck Or Sebo item you are ordering please call us toll free or go to live help,so we can make sure you can get the vacuum or accessory best suited for your needs ,so you won't have to return the item.
If what you ordered is still not to your satisfaction and it is in perfect condition with all packaging, then you may ship the item back at your expense. You must call Galaxyvacuum.com for an RA# first before you send back the item. If there is no RA# we are sorry but we must refuse the shipment. You will be refunded your payment less our shipping costs. There will be no restocking fee if sent back within 7 days of receiving the item. After 7 days there may be a 5% restocking fee. Please make sure you use a reliable carrier and insure the item you are returning.
Everything sent back must be in resellable condition with all manuals and materials included. Item can not have scuff marks on it.
When item is received back,after inspection from Galaxyvacuum.com we will credit back your account less the initial shipping costs.(OVERNIGHT OR GROUND) All free items must be returned.
Bags or filters that you would be returning must be sealed. No opened boxes will be accepted. If item is not in sellable condition,then we will ask you to pick the item up and no refund will be given.
If we send you the wrong item and it is our mistake,we will send you the correct item and pay all shipping costs. We will also pick up the wrong item from you so there is no cost to you.
If you change your mind or order the wrong vacuum you pay all shipping costs to return the item and refund is given less our initial shipping costs as long as it is unopened and returned within 30 days with an RA#.
Do not under any circumstances refuse shipment,before first calling us. If you change your mind and package is already in transit we may be able to still get it back to us without delivery,however you must call us and tell us you have a change of mind. If you do refuse delivery on an overnight package,then we will deduct our overnight delivery charge from your payment.
Broken items or items damaged in shipment:
We must be notified within 1 day of receipt and we will replace/exhange the item at our expense. We will exchange only, there will be no refund on damaged items in shipping. You will get the same item you ordered.We use UPS claims for damage inspection.
If a new item seems to be broken after using please contact us, it will be fixed or replaced with no cost to you.
If we are notified that item is damaged or broken AFTER 30 days then item will go back to warranty.
All vacuums have a 7 year motor warranty and 1 year on non wearing parts.
The new s2 vacuums have a 7 year motor warranty and 7 years on the casing.
All Miele vacuums now have the Good Housekeeping seal of approval with 2 years of purchase guarantee.
Oreck vacuums have warranties that are listed with each vacuum.
We reserve the right to use any shipping carrier we feel will get the delivery to you in the fastest way possible.
Our goal is to provide a quality product with good service. That is why we are here for you. We have a toll free number you can call, we have live help on our site and we have email for any questions you have before you make a purchase. We know this is an important purchase and we want you to be sure you are getting what you need before you purchase,so you don't have to go thru any hassles of returns.
Galaxyvacuum.com will work with you to make sure you are pleased with your purchase.
Please note if there is a bill to ship to address, orders may be delayed ,as we always verify every bill to ship to order. The speed of the shipment will depend on how fast we can verify the order.
We are sorry but any used item older than 30 days can not get a refund and can not be returned.
We are sorry there are no refunds or returns on accessories after 30 days:
We are here to help you. Please feel free to ask questions and speak to us through live chat or our toll free number.
We want you to get the right parts you need and will help you as long as it takes to make sure you are getting the right item. For Unopened parts that are listed on our website,they can be returned within 7 days.There is a 25% restocking fee on all parts,and we will deduct our shipping fee from the amount of the order, so please if you are unsure about what part you need please call us first. 800-591-8743
There are no returns on any items that are not listed on our website.
No returns on custom orders,cord reels, motors or the like. No exceptions.
Please note: There are no returns on large appliances. Such as the Miele coffee systems and Miele Rotary Iron . If you have any questions about these items please call before ordering and we will be glad to help.
There are no returns on any used small appliances.No exceptions.
No returns on vacyum scents or fresh scents pet and home freshners.
OUR 100% GUARANTEE:
All vacuums are brand new,fresh from factory and have never been used.
We NEVER sell refurbished,reconditioned or used vacuums.
Vacuums that are returned to us are sold only in our store and clearly labeled used.
Not all pictures are exact. Please call us if you have any questions.
|How do I return an item?|
All unopened Miele vacuums may be returned within 30 days of purchase for a refund. Please contact us for an RA#.
Shipping costs to return an item will be paid by the consumer. We will refund payment less our shipping fee when returned in new condition.
Items that are opened,in unsellable condition,used,and or do not have packaging will not be refunded.
If item is used but in excellent condition with all packaging materials in original box,you must let us know within one week that you want to return it,you must call us first for an RA #,you will pay for shipping it back to us. We will refund purchase price less our shipping costs and charge a 25 % restocking fee. If when the item comes back it meets our expectations,ie: excellent condition,all parts included in the packaging,serial number matches one on box,box in perfect condition.No refunds for used items after one week.
Please make sure when you send an item back that it comes back to us. We can not issue a refund if it is not physcially in our store. Please insure the item and make sure you use a reputalbe carrier. We will not be resonsible for the item not reaching us. Please use UPS or FEDEX and make sure they deliver during our store hours. If we are closed and a note is left and tells us we have to pick the item up,we will not do so. The item must be sent to our store and be delivered to our store.
If you ordered a wrong item and contact us right away we will correct the order for you,however you will pay for shipping both ways.
Please make sure you are ordering the right product for your needs. We are always here to help you.
If we ship you the wrong item to you in error we will pay all shipping costs to get you the right item. You will not be responsible for any shipping fees.
If you decide to refuse a shipment,there will be a return shipping charge plus the cost of return shipping.
All Miele products have serial numbers and we record and match each order that we send out.We will not refund any item that is returned with the wrong serial number.
HOW TO RETURN/EXCHANGE YOUR ITEM
If you need to return an item please call customer service at Galaxy vacuum.com to get an RMA#.DO NOT SEND BACK AN ITEM WITHOUT AN RMA AS WE WILL NOT ACCEPT IT.
Once you get your RMA # you can send it back to us with a copy of your shipping slip and the reason for the return. When we recieve it back we will check it over and issue a credit the same way you paid,if the items meets the requirements. Please send back insured with a reputable carrier. We are sorry at this time we can not accept deliveries made by USPS. Only UPS or FEDEX will be accepted.
There may be a 15% restocking fee at out discretion.
Any questions or problems please call customer service at 800-591-8743/
We are here to make your purchasing experience a good one. If for some reason there needs to be a return,we try to make that as easy as possible also.
Please note there will be no returns or refunds on used items after 30 days.